All items on Envato are made by independent authors. Because of this and the way Envato subscriptions work, we aren't able to offer direct technical support or guidance on how to use any items, including WordPress themes, plugins, and template kits.
We do our best to ensure that items on Envato are of a high quality and free of any technical issues. All our authors are carefully reviewed and maintain a track record of creating error-free, high-quality assets.
Alternative ways to find help
While there is no support offered by the author or Envato for items in our library, there are still several avenues you can take to find help:
- Your Envato subscription includes a full Tuts+ membership. You can check out the tutorials at Tuts+ to learn new skills and get your project moving.
- You can get full after-sales support directly from the author of an item by purchasing it through Envato Market.
If you cannot successfully solve the issue, you may need to find a different item for your project. Learn more about how you can find a similar item for your project.
Please note: To re-download items you've previously licensed for a project (such as individual files or access to theme packages) from your account, an active subscription is required.
What’s included with your item
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Documentation
Many authors include installation instructions, help documentation, or tutorials within the zip file you downloaded. While not a requirement for every item, this documentation is designed to help you use the asset correctly or troubleshoot common issues.
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Updates
Authors may release updates to ensure items work as described, are protected against security concerns, or provide discretionary improvements. To access these, simply download your item again to receive the most up-to-date version.
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Item description
Each item page includes a written description that often contains important setup information from the author. We recommend reading this thoroughly before downloading the item.
What’s not included with your item
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Technical support
Items on Envato are not supported by the author or by Envato. This means you will be unable to get assistance with technical questions, installation, or direct guidance from the author.
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Notifications
While you have access to the latest version of an item at all times, you won’t be notified by email when an update is available. We recommend periodically checking the item page to see if a new version has been released.
Reporting an item you believe is broken
If an item does not work as expected and you believe the issue is not related to your software setup or usage, you can report this as a quality concern.