On Envato Elements, contributors are not required to provide support for the items they offer. We set a high barrier of entry and hand-pick our community of designers to ensure only the best items are available.
We do not currently offer a way for subscribers to communicate directly with contributors through the site. However, some contributors decide to provide their contact details in the help documentation which may be included with your download file.
If you believe an item is broken or are having troubles that you don't believe are related to your usage of an item, please review this article to see your options.