At Envato Elements, our contributors aren't required to provide support for their items. We carefully select our talented designers to ensure that only top-quality items are included in the Envato Elements library.
Right now, we don't have a way for subscribers to reach out to contributors directly through the site. However, some contributors choose to share their contact information in the help documentation that comes with your download file.
If you think an item is not working properly or you're experiencing issues that don't seem related to how you're using it, please check out this article to explore your options.