All items downloaded from Envato Elements are compressed into .zip archives, which need to be extracted using the appropriate software before use. Contained within the archive will be the files which form the item, and sometimes additional supporting content (such as help documentation).
If an item you've downloaded from Envato Elements doesn't contain the content you expected or does not extract correctly, please try downloading the item again or using a different unzipping tool, as archives can become corrupt if connectivity issues occur during download. If you continue to experience issues, then please refer to this article.
Most items available on Envato Elements require some technical knowledge and particular software (such as Adobe Photoshop etc) in order to use effectively. To help you download the right items we provide information such as the software required to use it and more.
If you download an item and find you can't use it, whether due to your software setup or expertise, please refer to this article to see what support options may be available to you. Due to the nature of the unlimited subscription on Envato Elements, we generally do not offer technical support for individual items. However, we are currently offering item support for WordPress items on Elements on a trial basis. You can read more about this offering in our Elements WordPress Support Policy.