All items downloaded from Envato Elements are compressed into .zip archives, which need to be extracted using the appropriate software before use. Contained within the archive will be the files which form the item, and sometimes additional supporting content (such as help documentation).
If an item you've downloaded from Envato Elements doesn't contain the content you expected, or does not extract correctly - please try downloading the item again or using a different unzipping tool, as archives can become corrupt if connectivity issues occur during download. If you continue to experience issues - refer to this article.
Most items available on Envato Elements require some technical knowledge and particular software (such as Adobe Photoshop etc) in order to use effectively. To help you download the right items we provide information such as the software required to use it and more.
If you download an item and find you can't use it, whether due to your software setup or expertise our team will not be able to help. Due to the unlimited subscription available for Envato Elements, items do not include this level of after-sale support. Please visit Envato Market if your project requires a particular level of support.