All items on Envato Elements are made by independent authors. Because of this and the way our unlimited subscription works, we aren't able to offer direct technical support or guidance on how to use any items, including WordPress themes, plugins, and template kits.
We do our best to ensure that items on Envato Elements are of a high quality and free of any technical issues. All our authors are carefully reviewed and maintain a track record of creating error-free, high-quality assets.
Alternative ways to find help
While there is no support offered by the author, or Envato, for items in the Envato Elements library, there are still some avenues that you can take to find help:
- Your Envato Elements subscription includes a full Tuts+ membership so you can check out the tutorials we have on offer at Tuts+ to learn new skills to get you on your way.
- You can get full after-sales support directly from the author of your item by purchasing the item from Envato Market.
If you cannot successfully solve the issue, you may need to find a different item for your project. Learn more about how you can find a similar item for your project.
What’s included with your item
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Documentation
Many authors include installation instructions, help documentation, or tutorials within the zip file you downloaded to help you use the item correctly or troubleshoot common issues. However, it's important to keep in mind that this documentation is not a requirement and may not be available with every item.
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Updates
From time to time, authors will release updates to their items to ensure that they are working as described, protected against major security concerns, as well as provide discretionary version updates. To access these updates, simply download your item again to get the most up-to-date version.
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Item description
Each item page includes a written description of the item which may also contain important information from the author, so we encourage you to read this before downloading the item.
What’s not included with your item
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Technical support
Items on Envato Elements are not supported by the author or by Envato so you will be unable to get assistance with technical questions, installation, third-party assets or direct guidance from the author.
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Notifications
While you will have access to the most up-to-date version of the item at all times, you won’t be notified by email when an update is available to you. We recommend that you periodically check the item page to see if an update has been released by the author.
Reporting an item you believe is broken
In the event that an item does not work as you expect and you believe the issue is not related to your software setup or usage, please let our team know so we can investigate and take appropriate action.