Can I Use a Download Manager?

Envato Elements does not support download managers or accelerating browser extensions. These tools can disrupt server-side authentication, resulting in corrupted zip files or failed downloads. To ensure smooth transfers, always download your items directly through a supported web browser.

How do I download large files from Envato reliably?

If you are downloading large files, such as high-resolution stock video or massive template packages, use the following steps to ensure a successful transfer:

• Use a wired internet connection: Connect via an ethernet cable instead of Wi-Fi. Wired connections offer greater stability and rarely drop mid-download.
• Keep your computer awake: Prevent your computer from entering sleep or hibernation mode during active transfers to avoid interrupting the file stream.
• Use a supported browser: Download files directly using the latest stable version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
• Disable browser extensions temporarily: Turn off ad blockers, script blockers, or download accelerators before starting your download, as they frequently block native file streams.

What should I do if my Envato download failed or is corrupted?

If your transfer fails, times out, or delivers a corrupted file, follow these troubleshooting steps:

1. Re-download the item from your My Downloads page. You can re-initiate your downloads as many times as needed at no extra cost.
2. Check for hidden download managers. Disable any browser extension that automatically grabs files or accelerates web traffic, then try again.
3. Switch to a wired network connection if you are currently using Wi-Fi.
4. Open a different supported web browser to rule out profile-specific cache issues.

Frequently asked questions

• Does Envato Elements support any download manager software?

  No. Envato Elements does not support any download manager software or third-party browser extensions that alter file transfers. You must initiate and complete all downloads using the native save functions of a supported web browser.

• Why does my Envato download keep failing?

  The most common causes include active download-accelerating extensions, fluctuating Wi-Fi signals dropping mid-transfer, or your system entering power-saving sleep modes. Review our troubleshooting list above or visit our guide for advanced help.

• Can I re-download an Envato item if my download was corrupted?

  Yes. You can access your My Downloads page to grab any previously licensed item again at no extra cost. Re-downloading triggers a fresh authentication process and generates a completely clean file stream to replace your damaged file.