The Reserve Bank of India has released a mandate that recurring credit card transactions will now require additional authentication from the customer. As a result of this we may be unable to process new or recurring Elements subscriptions for customers using banks based in India.
At this stage Envato Elements is not able to provide a workaround solution for this and if you find you’re affected we advise you to contact your financial institution and ask what options might be available to allow you to continue purchasing subscriptions with these new authentication requirements in place.
If your financial institution is unable to provide any options you may find that your attempts to subscribe to Envato Elements are blocked by your card issuer and unfortunately this is outside of our control and not something that we can rectify for you.
You may wish to consider purchasing your digital assets from our other platform Envato Market which is not impacted by these changes and offers one off purchases.