The Envato Elements Help Team provides general customer service via email and aims to respond to all queries within 24 hours.
The Help Team cannot assist with technical support for individual items on Envato Elements.
The Help Team can assist with:
- Help using the site
- Account related questions
- Subscription-related questions or requests
- Payment related questions
- Information about copyright procedures, policies and piracy
- General Envato Elements license questions (we cannot provide advice on individual use cases)
- Information about our affiliate program
- Envato Elements terms and conditions
How do I contact Envato Elements?
For help, please open a new support ticket. Envato does not provide help via telephone or live chat.