Envato Elements does not provide direct item support
All items on Envato Elements are created by independent designers. Due to this and the nature of our unlimited subscription, we cannot provide direct technical support or advice on the use of items.
We do our best to ensure that items on Envato Elements are free of any technical issues. All contributors are rigorously reviewed and must have a track record of creating error-free, high-quality assets.
If you do need technical support or advice on how to use an item, we encourage you to check the zip file you downloaded for any support documentation or resources which the contributor may have included. Many items include installation instructions, help documentation or tutorials within the download zip to help you use the file correctly or troubleshoot common issues. However, it's important to keep in mind that this documentation is not required and should not be expected with every item.
We also suggest checking the written description of each item on its detail page (on the Envato Elements website) for any information the creator may have included there.
If you cannot successfully solve the issue, you may need to consider using a different item for your project. Learn more about how you can find a similar item for your project.
Reporting an item you believe is broken
In the event that an item does not work as you expect and you believe the issue is not related to your software setup or usage, please let our team know so we can investigate and take appropriate action.
If you need a higher level of support
We do our best to make sure that items are high quality. However, due to the Envato Elements unlimited subscription, items do not include the level of after-sale support that you would find for similar items purchased separately on Envato Market. Please visit Envato Market if your project requires a particular level of support.